FAQs
Frequently Asked Questions (FAQs)
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express).
All payments are securely encrypted to protect your privacy.
How much is the shipping fee?
Shipping fees vary based on location and order weight.
The exact cost will be displayed at checkout before payment.
How long will it take to receive my order?
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Within Kuwait: 1–2 business days
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GCC Countries: 3–5 business days
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International Orders: 7–14 business days
Delivery times are estimates and may vary due to courier or customs delays.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email to follow your delivery status.
What is your return & refund policy?
Due to health and hygiene reasons, we do not accept returns or exchanges on skincare products once delivered.
Refunds or replacements are only accepted if:
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You received the wrong item
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The product arrived damaged or defective
Please refer to our Return & Refund Policy for full details.
Do you offer international shipping?
Yes, Roxivana offers international shipping.
Shipping rates and delivery times are calculated at checkout based on destination.
What if an item is out of stock?
If a product is out of stock, you may subscribe to our Back in Stock notification and will be alerted once it becomes available.
Can I change or cancel my order?
Order cancellations or changes may be requested within 24 hours of placing the order.
Requests are not guaranteed if the order has already been processed or shipped.
How can I contact customer support?
Our team is happy to assist you.
Please contact us via email at:
📧 info@roxivana.com